Knowledge Studio

Knowledge Studio is the main workspace for teaching Libramen how your service business works.

Instead of making you build forms from scratch, Libramen uses documents and conversation to extract the working knowledge behind your services: what you sell, who qualifies, what information must be collected, how pricing works, when the service is available, and which outside systems need to be checked.

How to start

You can start with documents, chat, or both.

Upload documents when your business has written material such as SOPs, scoping guides, service menus, pricing notes, customer qualification material, or availability policies.

Use chat when the important details are not fully documented. The agent can ask the right questions and turn your answers into structured business knowledge.

Use both when your documents cover the basics but the real rules include operator judgment, exceptions, or caveats.

What the agent maps

The Knowledge Studio agent maps your business into a service graph made of:

• Products: what you sell.
• Rules: who can buy, when they can buy, or what must be true.
• Parameters: the questions agents need to ask a customer, such as date, party size, location, age, equipment needs, budget, or project details.
• Pricing rules: how quotes are calculated.
• Availability: session schedules or by-arrangement booking windows, capacity, minimum notice, and closed dates.
• External integrations: calendars, feeds, webhooks, or outside systems that provide live information.

Only product offerings are exposed to external buyer agents. Rules, pricing logic, and other internal details are not exposed.

When an external buyer agent qualifies a customer, Libramen guides it through the questions that matter for that booking. The agent asks the customer the right questions and the booking comes out accurately scoped, without your underlying business rules ever being shared.

The graph canvas

The right panel shows your business knowledge as connected items, so you can see both the details and the relationships between them. It has two views: Decision flows, a per-product list you can open into a focused tree, and Full graph, your whole business on one canvas.

In the Full graph you can:

• Pan around the graph like a canvas.
• Zoom in and out.
• Click graph items to inspect details.
• Switch layouts to view the same business model in different formations.
• See how products connect to questions, rules, pricing, availability, and integrations.

The tabs

The tabs give you focused views of the graph.

• Chat: create and edit business knowledge by talking to the agent.
• Knowledge: upload documents and import pages from your website.
• Products: review products and packages, including status, price, and duration.
• Rules: review the rules behind who can book and what must be true.
• Parameters: review the customer questions agents may need to ask.
• Pricing: review pricing rules in plain money terms, grouped into things that add, things that take off, and taxes and fees.
• Availability: edit session times or by-arrangement limits, seats, prices, notice, closed dates, and the seasonal calendar.
• Integrations: finish setup for live systems and manage connection status.

Where supported, selecting a row highlights or opens the related item in the graph.

Availability supports two booking styles. Set times publishes a repeating weekly schedule of sessions, each with its own days, times, seats, and optional price; each product can confirm bookings automatically or wait for your approval. By arrangement publishes no fixed times: the customer proposes a date, start, and length within limits you set, and you confirm each booking before payment is taken. The Seasonal Calendar view holds named date ranges your business shares across availability and pricing, such as peak weeks, off-peak stretches, and blackout dates.

Editing your graph

To edit the graph, explain the change in chat. For example:

• "Add a minimum age of 12 for beginner surf lessons."
• "Remove the winter blackout from the morning session."
• "Change the private lesson price to 140 USD."
• "Add a question asking whether the customer can swim."
• "Delete the old team calendar integration."

The agent can add, delete, or rework products, rules, parameters, pricing, availability, and integration placeholders.

Availability can also be edited directly in the Availability tab, and seasonal windows in its Seasonal Calendar view. To switch a product between set times and by arrangement, ask the agent in chat.

Sensitive integration details are handled in the Integrations tab, not in chat. If an integration needs a calendar connection, feed URL, webhook setting, or outside-system credential, complete that in the row for the matching integration.

Good source material

Strong Knowledge Studio inputs include:

• Service menus
• Internal SOPs
• Qualification guides
• Sales scripts
• Pricing spreadsheets exported as readable documents
• Availability policies
• Cancellation and refund policies
• Resource notes for staff, rooms, equipment, or inventory
• Real examples of customers who qualify and do not qualify

You do not need perfect documents. A rough PDF plus a good chat conversation is often enough to build the first usable graph.