Libramen

Terms of Service

Effective Date: August 1, 2026

Version: 2026-08-01

These Operator Platform Terms (the “Terms”) govern access to and use of the Libramen platform by service businesses and their authorized users. Libramen, Inc. is a Delaware corporation (“Libramen,” “we,” “us,” or “our”). The platform, dashboard, first-party Website AI Booking Assistant, APIs, MCP endpoints, hosted transaction-review pages, documentation, and related services are the “Platform.”

By creating a Libramen account or organization, or by continuing to use the authenticated Platform after receiving notice of these Terms, you accept these Terms and the Privacy Policy. If you act for a business or other organization, you represent that you have authority to bind it. That organization is the “Operator,” and “you” includes both the Operator and its authorized users.

The Agent/API Terms govern third parties that operate buyer-side agents or API clients. The Buyer Transaction Terms govern buyers using Libramen transaction surfaces. The Operator Data Processing Addendum (“DPA”) is incorporated into these Terms where Libramen processes buyer information on the Operator’s instructions.

1. Eligibility, authority, and business identity

You must be at least 18 years old and able to enter a binding contract. You must provide accurate account, business, support, payment, and service information and keep it current. You are responsible for activity through your organization, accounts, credentials, integrations, and authorized users.

Libramen may request identity, ownership, licensing, insurance, sanctions, fraud, or other verification information and may delay, restrict, or suspend an organization while reviewing it. Libramen does not represent that every Operator has completed formal or automated verification. Some Operators may be manually onboarded before broader verification controls are available.

2. What the Platform provides

The Platform lets Operators:

  • author and manage services, packages, pricing, required adjustments, tax settings, availability, eligibility rules, and service constraints;
  • import selected websites and upload business documents for AI-assisted structuring;
  • publish selected business information to agent-discovery, MCP, and plain-HTTP commerce surfaces;
  • deploy the first-party Libramen Website AI Booking Assistant as a widget on an approved Operator website;
  • receive inquiries, booking requests, confirmed bookings, buyer details, payments, receipts, and transaction status through supported payment rails; and
  • review pending approvals, booking history, buyer contact details, payment state, and operational analytics in the dashboard.

The Website AI Booking Assistant is a separate first-party demand channel from External AI Agent Bookings, which include transactions initiated by third-party buyer agents through Libramen’s MCP or plain-HTTP interfaces. Third-party buyer agents remain operated by their respective agent operators, not Libramen.

AI-assisted extraction, chat, scoping, summaries, recommendations, and tool output may be incomplete or incorrect. The Operator must review its configuration and published information before relying on it.

3. The Operator is the seller and merchant of record

For every buyer transaction, the Operator—not Libramen—is the seller, service provider, and merchant of record. The Operator owns the buyer relationship and is responsible for the offered service, licensing, insurance, safety, fulfillment, availability, pricing, taxes, legally required disclosures, customer support, cancellations, refunds, chargebacks, disputes, and compliance with laws applicable to its business.

Buyer funds settle to the Operator’s merchant-owned payment account or configured settlement destination. Libramen facilitates the transaction but does not take title to the service or custody of buyer funds. Libramen is not the service provider, payment processor, money transmitter, escrow agent, insurer, tax adviser, or legal adviser. Nothing in these Terms makes a categorical legal determination about whether a particular regulator may characterize any feature of the Platform as a marketplace or similar intermediary.

The Operator must honor enforceable commitments created through its Platform configuration and promptly correct inaccurate catalogs, prices, availability, eligibility rules, policies, or disclosures.

4. Operator policies and support

The Operator may provide public HTTPS links for:

  • booking terms;
  • a cancellation and refund policy; and
  • other consumer disclosures.

The booking-terms and cancellation/refund links may point to the same document. These links are optional and their absence does not by itself block discovery or transactions. When supplied, Libramen may show the links to buyers and agents and may record the URLs and the Operator policy-configuration revision in transaction evidence. Libramen does not fetch, verify, version, or archive the contents of external Operator policy pages. The Operator must preserve any policy version it needs to prove and must ensure its linked terms are lawful, accurate, accessible, and consistent with its Platform configuration.

The Operator’s configured support email is its buyer support and cancellation contact. The Operator must monitor it and respond appropriately.

5. Transaction and booking states

The Operator acknowledges the following Platform semantics:

  • APPROVED means the Platform generated a short-lived quote and payment authorization scope. It is not a booking, payment, capacity reservation, or slot hold.
  • A successful auto-confirmation creates a booking and reserves applicable Platform-managed capacity.
  • PENDING_APPROVAL means the buyer submitted a genuine request and a payment method may be authorized while the request awaits Operator approval. A payment authorization is not a capacity or slot hold.
  • A self-scheduled package with its own bound session may auto-confirm under its configured confirmation mode.
  • An unbound package or by-arrangement service requires Operator approval and does not reserve capacity through the Platform.
  • Where a request includes separate capacity information, that information controls; Libramen will not describe a payment authorization as a slot hold.

The Operator is responsible for reviewing pending requests promptly. Approval may capture an authorized payment; decline or expiry may release the authorization under the payment provider’s timing and rules. Platform state can be delayed or affected by payment-provider, network, calendar, or integration failures.

6. Buyer notice and records

Libramen may present the Operator’s identity, service scope, price, payment/approval mode, support contact, and available Operator policy links before a transaction advances. Agent-side confirmation represents that the agent operator had authority, presented the applicable transaction notice, and obtained the buyer’s approval. Libramen records technical evidence of the notice and confirmation method but does not claim that possession of buyer contact information alone proves assent.

For transactions directed to the Operator, Libramen stores the complete buyer identity shape accepted by the Platform—including name, email, phone, and optional agent-side customer identifier or account classification—together with booking scope, amount, status, payment, receipt, refund, dispute, demand-channel, and audit information. This is Operator-directed storage used to operate the Operator’s booking ledger, fulfill and support services, contact buyers about transactions, reconcile payments, and handle later service issues.

The complete booking record remains available to authorized Operator users while the Operator uses Libramen and afterward until the Operator instructs deletion or return, subject to applicable law, technical restoration cycles, and Libramen’s independent security, billing, fraud, dispute, and legal records. The Operator is responsible for its collection, communications, and later use of buyer information. Libramen does not provide an Operator marketing-subscription, unsubscribe, or suppression-list system.

The DPA controls Libramen’s processing of buyer booking and fulfillment information on the Operator’s instructions.

7. Platform fees and payment-provider fees

Libramen charges the Operator a platform fee on completed transactions:

  • 3% for demand attributed to the Operator’s Libramen Website AI Booking Assistant; and
  • 10% for External AI Agent Bookings, including demand attributed to MCP, plain HTTP, agent-originated hosted checkout, and other third-party agent transaction channels.

An agent-originated browser checkout remains an External AI Agent Booking attributed to its originating technical channel and does not receive the Website AI Booking Assistant rate. These are Libramen platform fees charged to the Operator, not surcharges charged by Libramen to the buyer. They are separate from Stripe, Tempo, network, wallet, tax, refund, chargeback, dispute, and other third-party fees.

The fee basis is the completed transaction’s captured USD grand total, including required adjustments and applicable tax. Libramen calculates fees from the captured amount and rounds to the nearest cent. Unless a written commercial agreement says otherwise:

  • a full refund generates a full credit of the associated Libramen platform fee;
  • a partial refund does not reduce the platform fee in the current Platform version;
  • a chargeback or dispute does not automatically generate a platform-fee credit; and
  • Libramen may investigate and correct duplicate, erroneous, missing, or misattributed fee-ledger entries.

Platform fees accrue to the Operator’s Platform billing account and may be invoiced to the Operator through Stripe. The Operator must keep an eligible billing payment method on file unless Libramen grants an active waiver. Libramen may suspend public discovery or transaction access for delinquent platform-fee invoices after any applicable grace period.

8. Payments, refunds, and disputes

Payment services are provided by third-party payment providers. The Operator authorizes Libramen to transmit transaction instructions and information needed to initiate, authorize, capture, settle, refund, reconcile, and evidence payments through the Operator’s configured provider account.

The Operator owns its refund and cancellation policy, merchant relationship, chargebacks, disputes, taxes, and ordinary refund decisions. Libramen may provide tools that facilitate refunds, automated recovery, authorization release, receipt delivery, or reconciliation, but those tools do not transfer the Operator’s obligations to Libramen.

Stablecoin and public-network transactions may be irreversible, delayed, or publicly visible. The Operator is responsible for its wallet address, keys, sanctions compliance, and network risk.

9. Operator content, public information, and website import

The Operator retains its rights in content it supplies. It grants Libramen a non-exclusive, worldwide license to host, process, transform, transmit, display, and analyze that content as necessary to provide, secure, support, and improve the Platform and create genuinely de-identified or aggregate information.

The Operator must have all rights and permissions necessary to submit, use, and publish its content. Illegal content and regulated information that the Platform does not support are prohibited. Information the Operator deliberately exposes through public catalogs, discovery, the Website AI Booking Assistant, or transaction interfaces may be accessed or copied by third parties despite safeguards. Libramen uses reasonable protections against unauthorized access, extraction, misuse, and circumvention but cannot guarantee prevention.

When the Operator selects a website for import, it authorizes Libramen and context.dev to retrieve the selected website and its selected pages for Platform ingestion. The Operator represents that it owns the website or otherwise has the right to submit it for retrieval and processing.

10. Acceptable use

The Operator must not:

  • use the Platform for unlawful, deceptive, unsafe, abusive, or rights-infringing activity;
  • offer illegal services or unsupported regulated services;
  • publish materially false or misleading services, prices, availability, policies, or disclosures;
  • submit content or personal information it lacks authority to use;
  • access another organization’s information or credentials without authorization;
  • bypass security, payment, authorization, usage, or rate-limit controls;
  • introduce malware, phishing, spam, credential harvesting, or harmful code;
  • extract, scrape, copy, or misuse Platform information except as authorized; or
  • interfere with, overload, reverse engineer, or resell the Platform except as applicable law expressly permits or Libramen authorizes in writing.

11. Security and confidentiality

Each party must protect the other party’s non-public confidential information using reasonable care and use it only for the relationship contemplated by these Terms. Confidentiality does not cover information that is public without breach, independently developed, or lawfully received without restriction.

The Operator must protect account and integration credentials, use appropriate access controls, remove departed users, and notify founders@libramen.ai promptly of suspected unauthorized access. No system is completely secure, and Libramen does not guarantee that unauthorized access or extraction can always be prevented.

12. Third-party services

The Platform depends on payment, AI, email, identity, calendar, hosting, database, cache, security, and integration providers. Those services have their own terms and availability. Libramen is not responsible for third-party acts, omissions, outages, or changes except to the extent applicable law does not permit that exclusion. Current subprocessors and purposes are described in the Privacy Policy and DPA.

13. Intellectual property and feedback

Libramen owns the Platform, software, documentation, branding, and related intellectual property, excluding Operator content. Subject to these Terms, Libramen grants the Operator a limited, non-exclusive, non-transferable, revocable right to use the Platform during the term. Feedback may be used without restriction or compensation.

14. Service changes and beta features

The Platform may include beta, preview, or experimental features. Libramen may modify or discontinue features, APIs, payment rails, or integrations. We do not guarantee uninterrupted availability, transaction completion, agent reachability, payment-provider uptime, or preservation of a specific integration. Material contractual changes will be handled under Section 19.

15. Disclaimers

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIBRAMEN DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING.

LIBRAMEN DOES NOT WARRANT THAT AI OUTPUT, OPERATOR CONFIGURATION, AGENT ACTIONS, PRICES, AVAILABILITY, TRANSACTION RESULTS, OR THIRD-PARTY SERVICES WILL BE ACCURATE, SECURE, ERROR-FREE, OR UNINTERRUPTED. NOTHING ON THE PLATFORM IS LEGAL, TAX, FINANCIAL, ACCOUNTING, MEDICAL, SAFETY, OR OTHER PROFESSIONAL ADVICE.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIBRAMEN WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, OR BUSINESS; PAYMENT OR SETTLEMENT FAILURES; CHARGEBACKS; THIRD-PARTY AGENT ACTIONS; OR THIRD-PARTY SERVICE FAILURES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIBRAMEN’S TOTAL LIABILITY ARISING FROM THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) AMOUNTS THE OPERATOR PAID TO LIBRAMEN IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $100.

These limitations do not apply where prohibited by law.

17. Indemnification

To the extent permitted by law, the Operator will defend, indemnify, and hold harmless Libramen and its officers, directors, employees, contractors, affiliates, and agents from third-party claims, damages, liabilities, losses, and reasonable legal fees arising from the Operator’s services, content, policies, fulfillment, buyer communications, taxes, refunds, chargebacks, disputes, legal violations, rights infringements, or breach of these Terms.

18. Suspension, termination, and account deletion

The Operator may stop using the Platform at any time. Libramen may suspend or terminate access for breach, abuse, security or legal risk, nonpayment, provider requirements, or where required by law.

Deleting an individual account removes that user and their organization memberships under current Platform behavior. It does not itself delete the organization, booking ledger, buyer booking records, payment records, or other organization data. Organization-data deletion or return is handled on an authorized Operator instruction under the DPA, subject to applicable law and independent records Libramen must retain.

Sections that by their nature should survive—including payment obligations, records, licenses already granted, confidentiality, disclaimers, liability limits, indemnity, disputes, and miscellaneous terms—survive termination.

19. Changes and continued use

Libramen may update these Terms. For material changes, Libramen will post the new version and provide active Operators email or in-product notice where reasonable. Continued authenticated use after the stated effective date constitutes acceptance. If the Operator does not agree, it must stop using the Platform before the change takes effect.

20. Governing law and courts

Delaware law governs these Terms without regard to conflict-of-law principles. The parties will first attempt good-faith negotiation. Any unresolved dispute is subject to the exclusive jurisdiction of the state and federal courts located in Delaware, United States. These Terms do not add an arbitration requirement.

21. Miscellaneous

These Terms, the DPA, the Privacy Policy, and any applicable written order form are the entire agreement between Libramen and the Operator regarding the Platform. If they conflict, an executed order form controls for its specific commercial terms, then the DPA for processing of Operator personal information, then these Terms, then the Privacy Policy.

If a provision is unenforceable, the remainder remains effective. Failure to enforce is not a waiver. The Operator may not assign these Terms without Libramen’s consent; Libramen may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets. No buyer is a third-party beneficiary of these Operator Terms; buyer rights arise under the Buyer Transaction Terms, the Operator’s terms, and applicable law.

22. Contact

Libramen, Inc., 1111B S Governors Ave # 49139, Dover, DE 19904, United States founders@libramen.ai

Publication control: This revision must not be published as effective until external counsel validates consumer enforceability, privacy roles, marketplace characterization, indemnity, liability limitations, fee provisions, and third-party-beneficiary language, and Libramen completes its production vendor-register review.